Job Deion
Purpose
To execute required agency services to clients as per our Standard Operating Procedures, endeavouring at all times to manage the efficient and effective handling of the vessels while under our responsibility. Ensure a high quality service, a quick turnaround and minimise expenses to the vessel, owners and / or operators. The role requires that we protect and safeguard the interest of the principal, master and crew at all times.

Interrelations
The position reports to the Country Manager

Formal authorities
To execute the clients instructions.
To appoint company authorised service providers.
To liaise with local authorities in accordance with the instructions of the principal.

Main responsibilities
Pre-plan the arrival of vessels and the activities required for each call
Allocate each vessel expected to the contracted sub-agents
Ensure that all necessary arrangements have been done before arrival
Whilst the vessel is in port, supervise the port and husbandry activities to make sure everything is going according to plan
Keep track of activity done during the port stay so that the correct FDA is raised
Monitor the communication between sub-agents and owner/principal
Support the sub-agents with coordination requirements in case of need
Liaise with the Finance department on SOA and follow up on outstanding funds for the vessels under your responsibility
Provide a weekly report to the Sub-Agency Manager regarding the weekly activity
Ensure the sub-agents provide an optimal service
Seek continuous improvements in our operational procedures
Maintain an excellent relationship with our sub-agents
Seek increased revenue through the sub-agents

When necessary, effect the transport of crew, documents or manageable spare parts and CTM to/ the vessel
Display company brand image when possible, such as using company branded clothing
Ensure your personal appearance is always up to a high standard
Make sure full Personal Protective Equipment (PPE) is worn every time the vessel is attended to or a port entered
Seek continuous improvements in our operational procedures


Accountabilities
Ensure that the QUALITY of the service rendered is up to Waypoint standards.
Responsible to make sure that all services rendered to the principal are in the Final Disbursement Account

Main Qualifications
Fluent in local language, spoken, written and reading
Fluent in English speaking, reading and writing
Have a valid driving license
Have a clean police conduct report
At ease with the latest IT solutions and able to handle smart phone technology Preferably with experience in the shipping industry, particularly as a boarding officer
Strong interpersonal skills and customer relationship building skills
Ease to communicate effectively and clearly
Ability to multitask and work under pressure
Strong attention to detail
Reliable, enthusiastic and professional ATTITUDE
Confident in relating to different organisational levels
Available to work outside normal working office hours, many times under stressful situations
Ability to work on own initiative
Organised, disciplined and strong personality
Result oriented


Process Involvement
Gatship use if necessary