UPS NCN 招聘 Dis Senior Officer/客服专员

As a global leader in package delivery and supply chain solutions, UPS is passionate about innovating new ways to make business work better, complex international distribution works to local business deliveries. That’s logistics. And that’s exactly what a career at UPS is all about. our roots as a Seattle, Washington-based bike-messenger company to our present day, multi-billion-dollar global corporation, our team has held a singular focus―making the world work better for everyone. At the heart of all that we do, you’ll find a true dedication to our people, our customers and the communities we serve. Whether you start with UPS straight out of school like many of our senior managers did, or arrive with years of valuable experience, everyone at UPS has the opportunity to grow. Empowering careers and commerce around the globe takes more than innovative thinkers, collaborative teammates and incredible technology. It calls4>职位描述: Position Summary: This person manages all warehouse activities including inventory management, cycle count, order shipping, billing and customer service by performing the following duties. 负责仓库操作相关工作，包括库存管理、盘点、订单处理，客户及供应商帐单确认，客户服务等 Job Responsibilities: ?Processes orders in WMS system and perform necessary document filing操作仓库管理系统，处理订单，文件归档 ?Pick, Pack and Ship parts upon customer requests and orders, track shipment status, POD in WMS根据客户需要和订单，完成仓库管理系统的收发货、跟踪、签收信息录入等工作 ?Performs cycle count to ensure the inventory info is d and accurate in WMS完成系统盘点，确保盘点信息及时准确的录入系统 ?Liaise and work closely internally and externally与内外部相关部门顺畅协作 ?Solves customer urgent request and complaints (phone, fax and email), identifies solution处理客户紧急需求和投诉，提供解决方案 ?Updating and maintaining of Customer Service procedures / requirements更新及维护客户服务标准流程 ?Ensures billings are accurate and completed in a timely manner 按时完成账单，确保账单的准确性 ?24x7 on call standby to respond to escalations of urgent shipment orders处理紧急订单，可24小时手机待命 ?Other tasks assigned time to time完成领导安排的其他工作 REQUIREMENTS ?Minimum “Graduate college” Level or above with at least 3 years relevant experience in logistics industry 本科以上学历，三年以上物流行业相关工作经验 ?Familiarity with Excel spreadsheets and Warehouse Management Systems would be helpful. 电脑操作能力，熟悉仓储管理系统 ?Good command of written and spoken English良好的英语应用能力 ?Patient and pleasant personality有耐心，积极 ?Committed, self-motivated and result oriented守信用，工作主动，思路清晰 ?Problem solving / trouble shooting skills有独立解决问题的能力 NOTE： 工作地点在北京朝阳金盏乡，请考虑上班路程，投递简历。